Associate Partner

Shelley Cowan is an Associate Partner at BB Merchant Services, bringing nearly three decades of experience advocating for accessibility, inclusion, and sustainable change. Drawing on both professional expertise and lived experience, she has built a career focused on helping organisations create environments where individuals with disabilities can fully participate and thrive.

Through her work with BB Merchant Services, Shelley engages with organisations that are seeking both commercial efficiency and responsible, inclusive practices. Her perspective helps ensure that conversations around cost management and operational improvement are considered alongside accessibility, inclusion, and long term organisational impact.

BB Merchant Services supports organisations by conducting independent reviews of card payment processing costs, benchmarking fees against fair market rates and guiding clients through structured renegotiations with providers. Shelley works with organisations to introduce this capability at a strategic level, helping leadership teams better understand their payments infrastructure while identifying opportunities to reduce unnecessary costs and reinvest those resources where they matter most.